Can I cancel my order?
Orders can be cancelled up to 7 days before your delivery date. Please use our Order Change Request form on the contact page in order to request a cancellation if it is more than 7 days before delivery.
Read our full policy here
Can I change my order?
Orders can be changed up to 7 days before your delivery date. Please use our Order Change Request form on the contact page in order to request a cancellation if it is more than 7 days before delivery.
Read our full policy here
What do I do if my cherries are damaged?
If you receive damaged goods (Please note: Skin splits and minor bruising can occur during transit and do NOT warrant a quality claim), please use our quality claims form on our contact page.
Any complaints regarding fruit quality must be lodged within 24 hours of receiving your order.
Pure Pac Sales Limited allows for a 5% damage margin per box.
My cherries haven't arrived on my delivery date - what now?
Please contact NZ Post first - 0800 501 501
Should your order not arrive on your preferred delivery date, please note that this does not warrant a refund.
We will always attempt to deliver based on your preferred delivery date, however should we have a rain event, restriction by couriers or another event outside of our control we will ensure delivery will be as close to your preferred delivery date as possible.
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